Delivery & Returns
D E L I V E R Y & R E T U R N S
- All orders come with free tracked shipping
- Free shipping orders may take up to 14-28 days
- Tracking numbers are sent to customers in order confirmation emails
- Faster shipping options are available at checkout
- If the package is believed to be lost in the post the customer is to contact us via the contact form so we can assist
- If the customer inputs an incorrect address and the parcel has already been dispatched, they must wait for Royal Mail to send this back to us which can take 2/3 weeks
- Next day shipping available
- Strizze accepts exchanges
- Customers are advised to contact us for the return address
- Exchanges will not be processed until the items are received in their original condition and packaging
- Exchanges can be made with any other item
- Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item
- We will not refund the difference if a customer wishes to exchange for a cheaper item
- Exchange requests have to made within 1 week after the customer has received the item in question
- All customers are liable for their own shipping fees when exchanging an item
- As we put the customer first, we handle returns hassle free
- A replacement item will be sent if there is a manufacturing issue of which an image is required
- Please send any faulty item images to: support@strizze.com
- Faulty claims must be made within 1 week after receiving the item in question and must include proof of purchase or order number
- Replacements for faulty images are not guaranteed unless approved by our team
- Replacements will be dispatched once the original item has been returned to us
*A polite reminder that it is an illegal offence to claim an item is lost when you have in fact received it*