Delivery & Returns

D  E  L  I  V  E  R  Y     &     R  E  T  U  R  N  S

 

    

 

  •  All orders come with free tracked shipping
  • Free shipping orders may take up to 14-28 days
  • Tracking numbers are sent to customers in order confirmation emails
  • Faster shipping options are available at checkout
  • If the package is believed to be lost in the post the customer is to contact us via the contact form so we can assist
  • If the customer inputs an incorrect address and the parcel has already been dispatched, they must wait for Royal Mail to send this back to us which can take 2/3 weeks
  • Next day shipping available

 

 

 

  • Strizze accepts exchanges
  • Customers are advised to contact us for the return address
  • Exchanges will not be processed until the items are received in their original condition and packaging
  • Exchanges can be made with any other item
  • Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item
  • We will not refund the difference if a customer wishes to exchange for a cheaper item
  • Exchange requests have to made within 1 week after the customer has received the item in question
  • All customers are liable for their own shipping fees when exchanging an item

 

 

 

  • As we put the customer first, we handle returns hassle free
  • A replacement item will be sent if there is a manufacturing issue of which an image is required
  • Please send any faulty item images to: support@strizze.com
  • Faulty claims must be made within 1 week after receiving the item in question and must include proof of purchase or order number
  • Replacements for faulty images are not guaranteed unless approved by our team
  • Replacements will be dispatched once the original item has been returned to us

*A polite reminder that it is an illegal offence to claim an item is lost when you have in fact received it*